Call Center Supervisor

At Case Ready, we are looking for a dynamic, analytical, and results-oriented Call Center Supervisor with a passion for leading teams and optimizing performance in a technological and innovative environment.

• Technical degree or bachelor's in Business Administration, Communications, Marketing, Industrial Engineering, or related fields.
• 3 to 6 years of experience in call center supervision or similar areas.
• Advanced English skills (spoken and written) – will be evaluated.
• Proficiency in technological tools and call monitoring platforms.
• Strong leadership, effective communication, and goal-oriented mindset.
• Availability to work from Monday to Saturday (48 hours per week).

What will you do?

You will supervise the daily performance of the Intakers (Call Center team), including:

• Monitoring key performance indicators (KPIs): Call volume Service quality Conversion rates, among others
• Ensuring compliance with operational and service standards.
• Identifying opportunities for process improvement and performance optimization.
• Providing feedback and conducting training sessions as needed.
• Using technology tools for data analysis and performance tracking.

• Competitive salary aligned with the market.
• Full legal benefits.
• Professional mentoring and support.