[ref. p72272600] Customer experience officers | hybrid work

We are looking for passionate and self-motivated professionals to join our Customer Experience Team.

THE MAIN RESPONSIBILITIES OF THE POSITION INCLUDE:

• Deal with clients’ inquiries via live chat, email and telephone
• Perform personal clientele analysis and taking actions as required
• Handle client inquiries appropriately and ensuring that high level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving targeted results

MAIN REQUIREMENTS:

• University degree in Administration, Accounting, Economics, Industrial Engineering or related fields.
• Work experience in Customer Service (Face to Face or Call Center) or Sales of Intangible products.
• English language, advanced or native level.
• Ability to multi-task and maintain a high level of organization.
• Excellent communication and interpersonal skills.
• MS Office, intermediate level.

BENEFIT:

• Remuneration S/. 2,580.00 soles + Commissions.
• Entry in the general payroll with all the benefits according to the Law.

PLACE OF WORK AND HOURS OF OPERATION:

• Rotating Schedule (Changes can be applied according to EU DST)
• Hybrid Work (Progressive on-site return)

The reception of the cvs. must be in English.

Interviews will be conducted in English.